Returns & Exchanges
We want you to be fully satisfied with your Pebblebee tracking experience, which is why we offer a 30-day money-back guarantee on all purchases. If your device isn't the perfect fit for your needs, you can return it for a full refund or exchange within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Place the Pebblebee device and all original accessories back into their original packaging to ensure a safe transit.
Ship the Item
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned hardware, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing